Installer Feedback: ENA Form & Application Process We’re looking to improve how installers submit applications for Electric Vehicle (EV), Heat Pumps (HP), and Generation connections that require an ENA form. Your feedback will help us understand how the current process works for you and what we can do to improve this customer journey for you.

1. What applications do you currently submit to SSEN? 

2. How do you currently submit applications to SSEN?

3. Why do you prefer to use the method you selected to submit your applications to us?

4. When and how do you usually complete the ENA form with your customer?

5. From the answer provided above, please give a bit more detail about the way you complete the application forms this way.

6. What challenges do you face when completing or submitting the ENA form to SSEN? We are only asking about the application process at this stage and not about any other challenges within your customer journey.

7. Would you find it helpful to upload a completed ENA form to our website as part of your application? Or would you prefer to complete your application through the online application form on our SSEN portal, with all the questions from the ENA form incorporated into the application form?

Upload ENA form   

Complete the application through the online form on our SSEN portal with questions included from the ENA form

8. Can you explain your answer as to why you would prefer this, and please give a bit more detail about why you like/ dislike this way to submit your application?

9. How do you typically explain the purpose of the ENA form to your customer?

10. How easy is it for your customers to understand the ENA process when you explain it to them?

11. What parts of the application process do customers usually find confusing or unclear?

12. Are there any other ideas or improvements you can think of for what we can do to make the ENA application process easier for you?