Preparing for Future Storms and Power Cuts: Community Resilience Survey

1. Which of the following would cause the greatest difficulty for you during a power cut lasting more than 24 hours?

Select up to three options

Mandatory

Loss of heating Loss of lighting Loss of internet/mobile connectivity Food/medication storage issues (being unable to keep food or medication cold) Business disruption Travel disruption Other Other

2. Thinking about the last major power cut you experienced, how well informed did you feel?

Mandatory

Very well informed Well informed Neither well nor poorly informed Poorly informed Very poorly informed

3. What support would be most valuable to you during an extended power cut?

Select up to three options

Mandatory

More frequent updates Being told when the power is likely to come back on Welfare checks for vulnerable people Community support hubs Backup power facilities Emergency supplies Other Other

4. How effective are current arrangements for supporting vulnerable customers and community groups during power outages?

Mandatory

Very effective Effective Neutral Ineffective Very ineffective Don't know

5. How prepared do you currently feel for a power cut lasting more than 24 hours?

Mandatory

Very prepared Fairly prepared Not very prepared Not at all prepared Unsure

6. Which information would be most useful in a Personal Power Cut Plan?

Select up to three options

Mandatory

How to prepare before a storm Emergency contact information Food and water guidance Support available from SSEN Support available from local organisations Advice for vulnerable household members Guidance on extended outages Other Other

7. Before today, were you aware of any of the following support available during prolonged power cuts?

Select all that apply

Mandatory

Welfare support Alternative accommodation Community resilience hubs Priority Services Register Personal Resilience Plans None of these

8. Who should be primarily responsible for providing the following during a prolonged power cut?

Mandatory

	SSEN	Local Authority	Community Groups	Shared Responsibility
Information updates	SSEN	Local Authority	Community Groups	Shared Responsibility

Welfare support	SSEN	Local Authority	Community Groups	Shared Responsibility

Community hubs	SSEN	Local Authority	Community Groups	Shared Responsibility

Emergency supplies	SSEN	Local Authority	Community Groups	Shared Responsibility

Support for vulnerable people	SSEN	Local Authority	Community Groups	Shared Responsibility

9. Who do you trust most to provide information and support during a power outage?

Please rank in order of importance

Mandatory

10. Looking ahead 5-10 years, do you think storm related power cuts will become more or less of a challenge in your area?

Mandatory

Much more of a challenge Somewhat more of a challenge About the same Less of a challenge Unsure

11. What new services or support would you like to see introduced to help communities prepare for future power outages?

Mandatory

12. What should be the highest priority for improving resilience to future storms and power cuts?

Select up to three options

Mandatory

Faster restoration times Better communications More resilient network infrastructure Supporting vulnerable customers Community resilience planning Access to backup power Other Other

13. Is there anything else you believe electricity providers, local authorities, or community organisations should do to better to support people before, during, or after storm-related power cuts?

Mandatory

14. To what extent do you think the following priorities will be relevant and helpful to you and your community over the next 10 years?

Please select one answer for each priority.

Mandatory

	Very helpful	Helpful	Neutral	Not very helpful
Free Personal Resilience Plans with specific storm guidance relevant to you and your households needs.	Very helpful	Helpful	Neutral	Not very helpful

A set of storm service standards that we (SSEN) promise to deliver during prolonged power cuts.	Very helpful	Helpful	Neutral	Not very helpful

Community resilience hubs that can offer advice, reassurance, support and connection during prolonged power cuts.	Very helpful	Helpful	Neutral	Not very helpful

Preparing for Future Storms and Power Cuts: Community Resilience Survey

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Survey Closes 14 Sep 2026