Installer Feedback: ICP & IDNO Application Process We’re looking to improve how ICP’s and IDNOs submit applications to SSEN. Your feedback will help us understand how the current process works for you and identify areas for improvement in this customer journey.

1. What applications do you currently submit to SSEN? 

2. How do you currently submit applications to SSEN?

3. Why do you prefer to use the method you selected to submit your applications to us?

4. What challenges do you face when completing or submitting the application form to SSEN? We are only asking about the application process at this stage and not about any other challenges within your customer journey.

5. What do you like about our application process? Are there any aspects of our Website/Online portal or application forms that you find more helpful or user-friendly compared to other companies?"

6. Is there anything about our application process you usually find confusing or unclear?

7. Are there any other ideas or improvements you can think of for what we can do to make the application process better for you?

8. We value your input, and we invite you to engage with us in future projects! This involves contributing your ideas on existing processes, suggesting future improvements, and engaging in stakeholder testing for our latest products and services. If you would like to be involved, please leave your name, email address, and telephone number in the box below so we can contact you again.